Redesigning a threat-monitoring platform so analysts can triage incidents in seconds, not minutes.
Analysts juggled five tools and dozens of alerts per hour. The existing console surfaced everything with equal weight, so critical threats hid in plain sight.
We shadowed analysts across three shifts to understand how alerts are actually handled under pressure.
From there we rebuilt the information hierarchy around severity and context, prototyping each flow with real anonymised data.
Critical alerts claim the top of every view; everything else waits its turn.
Related assets and history appear inline, removing the need to switch tabs.
Every action has a shortcut, so experts never reach for the mouse.
The new console launched to all customers in Q3, with analysts reporting a noticeably calmer workflow and far fewer missed escalations.
“They understood our analysts better than we did after just two weeks. The result feels inevitable.”
Good design is invisible. Great design is inevitable.
Tell us where you are and where you want to be. We reply within one working day.